1. Why can't I download, connect, scan, acquire, or capture from my device?
We provide one or more software programs that come with your hardware bundle, and are only qualified to provide assistance for those programs. If you need help with connecting or downloading from a camera, scanner, etc., you will need to contact the manufacturer of the device for help. They will be able to help you with any hardware, connection, download, or compatibility problem. The problem may lie with the device driver. A "driver" is basically a program that provides the means of communication between your hardware device and your computer. If there is any problem with any data transfer from your device to the computer, a driver update may be required. The device manufacturer should assist you in these matters.

2. Where can i obtain drivers?
Drivers are created and supported by the device company. You would want to contact them directly with regards to drivers. Please check your device manual or literature to find their contact information.

3. Why does it say that my capture device cannot be found?
The problem that you're having appears to stem from the camera drivers. Drivers basically relay information to and from the camera and computer. There are specific drivers for each hardware device.

The drivers may not be installed correctly, or are conflicting with other devices.

We provide support for the accompanying imaging software. In any case, the camera manufacturer will be able to help you with any camera, driver, connection, and download problem.

4. How do I submit a question?
We store all resolved problems in our solution database. Search by product, category, keywords, or phrases. If you are unable to view the answer that you are looking for, click on the Ask a Question tab to submit an incident to us.

5. Why can't I get my pictures to download?
The problem that you're having appears to stem from the camera drivers. Drivers basically relay information to and from the camera and computer. There are specific drivers for each hardware device. The drivers may not be installed correctly, or are conflicting with other devices. We provide support for the accompanying imaging software. In any case, the camera manufacturer will be able to help you with any camera, driver, connection, and download problem.

6. Why is my web cam not functioning properly?
Our programs allow you to edit and manipulate your pictures in different ways, but they do not support any web cam or videoconferencing features. You would want to contact the camera company and they should be able to help you set up the web cam or videoconferencing function of the camera.

7. How do I increase the virtual memory within my computer?

Here are the steps to increase the virtual memory on the computer:
1) Right-click on My Computer and select Properties
2) Click on the Advanced tab
3) Click on the Settings button for Performance
4) Click on the Advanced tab
5) Click on the Change button for Virtual Memory
6) Double the amount listed for Maximum Size and click on the Set button

8. What is an ABM file?
ABM files are album files used by our programs. Albums do not store your images. They serve as links to files stored on your computer or removable drive. If you delete the original file, the thumbnail in the album basically becomes a dead link. For example, if you have files on a floppy disk and create an album, you'll always need to have that floppy in the drive whenever you want to view the full images. Likewise, if you have a digital camera that is read as a removable drive, you would need to have it connected if you create the album directly from the camera. The best thing to do is copy all of your images into a folder on your computer, *then* create the album referencing those files.

Albums are useful because they let you preview and organize files on your system in a convenient fashion. It is also from albums that slide shows are made with some of our programs. Thank you.

9. How do I find my serial number?
Most ArcSoft programs include the serial number on the About Page which can be found in the Help menu or by clicking the ArcSoft logo in the upper corner of the screen Another place to find your serial number is within the product's Registration & Upgrade form (Windows Start Menu). You may write down the serial number and to www.arcsoft.com and click on 'Software Registration' to register your product.

VideoImpression and ShowBiz - For older versions of these applications a serial number is not needed. Simply enter the software name into the serial number field.

Mac Users - A serial number is not needed to register MAC software, simply enter the product name and version into the serial number field.

10. How do I upgrade my ArcSoft product?
You may upgrade to the full retail versions of ArcSoft programs by contacting 510.979.5599 Monday to Friday between the hours of 8:30am to 5:30pm PST. Or visit our online store at www.arcsoft.com. Please note that your software has to be registered to upgrade online.

11. Where can I get additional creative contents or templates for my program?
Go to our product downloads section to look for product updates.

12. I am having printer problems. What should I do?
If you are having any of the problems listed below, please contact the printer company directly. ArcSoft provides technical support for using our image processing software. We have an agreement with all printer partners, that we help users with the graphic editing program and the printer companies provide support for installing the software drivers, connecting the printer, and helping users with printer functions. Please call the printer company because they should be able to help you.

- Ink replacement
- Out of ink
- Indicator light will not turn off
- Printer stopped printing
- Computer does not recognize the printer
- Printer is not communicating
- Printer head will not move
- Need printer drivers
- Need updated printer drivers
- Lost the CD which came bundled with printer

13. How do I find the version number of my ArcSoft program?
The following instructions will give you steps on viewing the version of your ArcSoft software.

Windows:
1. Open the Program Files folder (usually "C:\Program Files").
2. Open the ArcSoft folder ("C:\Program Files\ArcSoft").
3. Open the folder for the program whose version number you wish to check.
4. Right-click the program icon (it ends in "EXE"; for example, "PhotoImpression.exe").
5. Choose "Properties" from the popup that appears when you right-click. Click on the "Version" tab.

Macintosh:
1. Open the Mac Hard Drive folder.
2. Open the folder for the program whose version number you wish to check.
3. Click the application file once.
4. Go up to the Menu, click "File," and then choose "Show Info."

14. I’ve installed a full version, but the program is coming up as demo?
If you are using a demo version previously, you will need to uninstall the trial version first before installing the full version.

15. I need to reinstall the program that I purchased as a download.
You will need to contact our Online Store for a replacement copy. A new download link can be sent via e-mail. Simply call 1 800 406 4966. Please have your order number ready for faster service.